Uber issued a formal apology on Monday after the ride share app came under fire for using the n-word in a customer service response.
We’d like to sincerely apologize for the offensive tweet that was sent earlier. We’re investigating what happened to make sure it doesn’t happen again,” the Uber Support account tweeted on Monday.
Sign Up For Our Newsletter!
The whole ordeal began when a user of a troll account tweeted the company citing an issue with their trip. However, the rider used the racial slur as their Twitter username, which populated in the automated response field when the customer service account responds to customers, according to Fast Company. The user then most likely quickly changed it to @realTheeCheney.
Text “ERICA”to 52140 to join the Get Up! Mornings w/ Erica Campbell mobile club for exclusive news. (Terms and conditions).
A spokesperson for Uber spoke to the outlet and shared the following message in regards to the debacle:
“We apologize for this offensive tweet and are disappointed our process to prevent something like this from happening was not effective here. Our support team is taking additional steps to help ensure this doesn’t happen again.”
SEE ALSO: Raleigh Uber Passenger Assaults Driver
The backlash for Uber comes during a particularly challenging time for the ride share company. As we live in an ever-changing world that relies more and more on technology, Uber has faced controversy over several instances including claims of racial profiling, sexual assault and harassment investigations, which led to the resignation of Uber’s CEO, Travis Kalanick in 2017. State by state, the company also continues to face opposition from local governments with a strong transportation union in cities like New York, San Francisco and Los Angeles.
Though the mishap was a mistake, it shows that there is true work needed in order to combat these types of events from occurring. And while the future of technology and our reliance on it remains unclear, hopefully the company will work towards combatting mistakes such as the one on Monday.
ALSO TRENDING ON GETUPERICA.COM:
- John Singleton Passes Away At 51
- Parents Outraged After Houston High School Issues Dress Code For Parents
- Oprah Winfrey Drops $10,000 On A Wedding Dress For One Of Her Former Students
Uber Apologizes After Troll Prompts Customer Support To Tweet The N-Word was originally published on rickeysmileymorningshow.com
5 Bible Verses To Help You Let Go And Let God
Tamela Mann Is Number 1 On Billboard’s Gospel Air Play Chart (Week of March 25, 2023)
GoFundMe For Irvo Otieno Slow To Gain Traction As Family Prepares For Funeral
What The Spiritual And Biblical Meaning Of 11 Is
Jonathan Majors Video Evidence, ‘Woman Recanting’ Assault Claim Will Clear Actor Of Charges, Lawyer Says
University Of Kentucky ‘Karen’ Pleads Not Guilty To Racist Attack On Black Student Despite Video Evidence
Meet The Houston Family Behind The Viral YouTube Children’s Show ‘Gracie’s Corner’
Happy Women’s History Month! Here’s 8 Scriptures For Women